# Phlox Networks — Complete AI Discovery File > Phlox Networks is a Miami-based IT services company providing managed IT, VoIP telephony, business automation, and structured cabling solutions to businesses across South Florida since 2009. Bilingual English/Spanish. Headquarters in Doral, FL. --- ## Services ### Managed IT Services — [/services/managed-it/](/services/managed-it/) Comprehensive IT management designed to keep your business running without disruption. - **24/7 Monitoring & Alerting** — Continuous oversight of servers, networks, and endpoints with real-time incident response - **Patch Management** — Automated OS and application patching to maintain security and compliance - **Help Desk Support** — Tier 1–3 technical support for end users via phone, email, and remote access - **Proactive Maintenance** — Scheduled health checks, performance tuning, and capacity planning - **Backup & Disaster Recovery** — Business continuity planning with tested backup and restore procedures - **Security Services** — Antivirus, firewall management, email filtering, and vulnerability assessments - **Vendor Management** — Coordination with third-party technology vendors on your behalf ### VoIP & Telephony — [/services/voip/](/services/voip/) Modern business phone systems powered by [Fonoempresa](https://www.fonoempresa.com), our dedicated VoIP platform. - **SIP Trunking** — Cost-effective connection between your existing PBX and the public phone network - **Hosted PBX** — Cloud-based phone system with enterprise features and no on-site hardware required - **Voicemail-to-Text** — Automatic transcription of voicemail messages delivered to email or SMS - **Call Analytics & Reporting** — Detailed call metrics, queue performance, and usage dashboards - **Auto-Attendant & IVR** — Professional call routing with custom menus and extensions - **Mobile & Softphone Integration** — Extend office phone functionality to mobile devices and laptops - **Conference Bridging** — Multi-party audio conferencing with recording capabilities ### Automation — [/services/automation/](/services/automation/) Streamline repetitive tasks and connect your business systems for greater efficiency. - **RPA Bots** — Robotic Process Automation for data entry, report generation, and repetitive workflows - **ERP/CRM Integration** — Connect platforms like Salesforce, HubSpot, SAP, and QuickBooks for seamless data flow - **Workflow Optimization** — Identify bottlenecks and implement automated approval chains and notifications - **Custom API Development** — Build integrations between proprietary and third-party systems - **Document Automation** — Automated generation, routing, and archival of business documents ### Cabling & Infrastructure — [/services/cabling/](/services/cabling/) Professional structured cabling installation and network infrastructure design. - **Cat6/Cat6a Cabling** — High-performance copper cabling for gigabit and multi-gigabit Ethernet - **Fiber Optic Installation** — Single-mode and multi-mode fiber for high-bandwidth, long-distance connectivity - **Network Design & Planning** — Site surveys, cable routing plans, and infrastructure blueprints - **Cable Management** — Labeling, testing, certification, and documentation of all cable runs - **Server Room Build-Out** — Rack installation, cable trays, cooling, and power distribution - **Moves, Adds & Changes (MAC)** — Ongoing support for office relocations and infrastructure updates --- ## About Phlox Networks Founded in 2009, Phlox Networks has been a trusted technology partner for South Florida businesses for over 15 years. We specialize in serving small and mid-sized businesses across industries including logistics, legal, healthcare, finance, and professional services. Our approach is built on long-term relationships, transparent communication, and solutions tailored to each client's unique requirements. We are fully bilingual (English/Spanish) and committed to making technology accessible and effective for our diverse community. --- ## Case Studies ### Doral Freight Forwarder — 150+ VoIP Endpoints A Doral-based freight forwarding company with operations across the Americas needed to unify communications across multiple departments and warehouses. Phlox Networks deployed a hosted VoIP solution with 150+ endpoints, SIP trunking for international calling, and a custom auto-attendant in English and Spanish. **Result:** 40% reduction in monthly telecom costs and improved call routing efficiency across three warehouse locations. ### Miami Law Firm — 40 Attorneys A mid-size Miami law firm required a secure, compliant IT environment supporting 40 attorneys and 25 support staff. Phlox Networks implemented managed IT services with 24/7 monitoring, encrypted backup, mobile device management, and a compliant VoIP system with call recording for legal documentation. **Result:** Zero unplanned downtime over 12 months and full compliance with client data protection requirements. ### Coral Gables Multi-Site Medical Practice — 5 Locations A growing medical practice with five locations across Coral Gables needed standardized IT infrastructure, HIPAA-compliant data handling, and unified communications. Phlox Networks designed and installed Cat6a cabling at all sites, deployed a centralized VoIP system with EPABX integration, and provided managed IT with HIPAA-aware security policies. **Result:** Seamless patient record access across all locations and 99.99% phone system uptime. --- ## Standards & Certifications Phlox Networks follows industry-recognized standards and frameworks to ensure quality, security, and interoperability: - **ITU-T** — International telecommunications standards for VoIP and network infrastructure - **ETSI** — European telecommunications standards applied to SIP and unified communications - **IETF RFC** — Internet engineering standards for IP networking, SIP, and security protocols - **CompTIA** — Vendor-neutral IT certifications held by our technical staff (A+, Network+, Security+) - **ISO/IEC 27001** — Information security management best practices guiding our security operations --- ## Areas Served - Miami - Doral - Coral Gables - Brickell - Fort Lauderdale - South Florida (Miami-Dade, Broward, and Palm Beach counties) --- ## Contact - **Phone:** (305) 507-4700 - **Address:** 5930 NW 99th Ave, Unit 9, Doral, FL 33178 - **Website:** [phloxnetworks.com](https://phloxnetworks.com) - **VoIP Platform:** [Fonoempresa](https://www.fonoempresa.com) - **Spanish Version:** [phloxnetworks.com/es/](/es/) --- *This file is provided for AI agents and crawlers. Content is maintained by Phlox Networks. Last updated: 2026.*